Get In Touch
I have a question. To ask anything or to send us comments, email us at info@ jameshalston.com. We will get back to you promptly.
ShippingWhere does Halston Gallery ship?
The Halston Gallery ships worldwide.Shipping details
Halston Gallery provides a competitive global flat rate shipping cost based on the artwork’s dimensions and specifications and the price of shipping is within the artwork price. Now, what you see is what you pay.
In certain circumstances, duties and/or taxes need to be calculated during checkout.When will my order ship?
You order, we process, then we ship. It only takes a few seconds to order online. We then process the order. The shipping company then takes over for the delivery part. We send you an email with a tracking number, as soon as your order ships.
Sometimes, the carrier takes 1 to 2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please contact us at info@ jameshalston.com. We will look into it and send you our updated info.How can I edit my shipping address?
If your wish to modify or correct your shipping address, please email info@ jameshalston.com.
Our Canvas Prints
Our canvas prints are created using the highest quality materials. Archival-certified and OBA free, our 20.5mil bright white, consistent poly-cotton blend matte canvas features an acid-free, neutral pH coating without any additives or agents. Our canvas prints are designed to last well over 100 years, guaranteeing you’ll treasure your prints for a lifetime.
Photo printing never looked so good. Your photos are printed using only the very best Canon professional equipment. The result is a clear, crisp and true representation of your favorite photos on canvas.
It’s all in the details. The experienced production team will laminate your canvas print by hand, using the industry’s highest quality laminates. Our process takes a little longer and requires more skill, but we think your photos are worth it.
Ensuring your memories last a lifetime. Every canvas print is coated with a protective, scratch-resistant UV laminate, so you don’t have to worry about damage or fading.
You won’t find any machine-made prints here. Each and every canvas print is handcrafted right here in North America. Our skilled team members hand-stretch and meticulously inspect each piece to ensure your print is perfect. You’ll even find the name of the craftsman who brought your canvas print to life, included on a removable sticker inside the frame. We like to keep it personal like that.
Customers have rated our canvas 4.7 out of 5 based on 12,335 reviews and counting!
You’re going to love it, we promise. Your canvas print arrives ready-to-hang right out of the box – no muss, no fuss. From extra-strength gallery-style hanging wire to the protective rubber bumpers, everything you need to hang your print is included. We’ll even include the nail!
ReturnsWhat’s your return policy?
Halston Gallery is committed to ensuring the 100% satisfaction of our art collectors! That's why once you’ve receive an original artwork, we'll give you seven (7) days to decide whether or not you’d like to keep that artwork or return it for a refund. You may return any eligible artwork, provided that it is returned in its original condition and packaging. Please contact us at info@ jameshalston.com, with your order number and the products you'd like to exchange or return, and we'll do the rest.
The 7-Day money-back guarantee is NOT applicable to the following final sale items:
Limited Edition Works
Special Collection Works
Credit card refunds usually take 5 to 10 business days to appear on your statement.Who pays for return shipping costs?
We examine all returns on a case-by-case basis in order to determine who is responsible for paying all costs (shipping and customs) required to deliver the artwork back to us. Generally, the artwork is accurately described on our site (in terms of size, materials used, colors, etc.) and the collector is returning it as a result of buyers remorse, then the collector is held responsible for return costs. If the artwork was damaged as a result of poor shipping and handling, the collector will not be responsible for shipping costs.
BillingWhen will my credit card be charged?
Your credit card will be charged as soon as your order is received and processed.What forms of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards, Apple Pay and PayPal. For bank transfers please contact us at info@ jameshalston.com.
Order QuestionsHow can I update my order?
Please email us at info@ jameshalston.com if you would like to cancel or change your order. We process orders quickly, but we’ll do our best to update your order, as soon as we hear from you.How can I check the status of my order?
You can view order status on your Account page. Your Account page is updated after you are charged for shipping and once your order is shipped.